Privacy Policy

Effective Date: June 25, 2025

At Cenexa Health, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

When you visit our site or place an order, we may collect the following types of information:

  • Personal Information: Name, shipping and billing address, email address, phone number, and payment information.

  • Account Information: Login credentials if you create an account.

  • Order History: Information about purchases and customer service interactions.

  • Device and Usage Data: IP address, browser type, operating system, pages visited, and time spent on our site.

  • Amazon Buyer Information: Shipping address, order ID, and anonymized identifiers for orders fulfilled through Amazon, if applicable.

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and deliver orders

  • Process payments and refunds

  • Communicate order updates or promotional messages (if opted in)

  • Provide customer support

  • Maintain and improve our website and services

  • Generate reports for tax and compliance purposes

  • Comply with legal, regulatory, and contractual obligations

3. Sharing of Information

We do not sell your personal information. We share your data only on an as-needed basis with trusted third parties, including:

  • Fulfillment Partners: To process, pack, and ship your orders.

  • Payment Processors: To securely process transactions

  • IT and Service Providers: For hosting, email communication, analytics, and fraud prevention

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement industry-standard technical and organizational safeguards to protect your data. These include:

  • Encryption of data in transit (e.g., HTTPS/TLS)

  • Encryption of sensitive data at rest using AES-256

  • Role-based access control to limit who can access your data

  • Secure password policies with complexity requirements and expiration

  • Routine vulnerability scanning and penetration testing

  • Dedicated test environments with anonymized data

  • Monitoring and logging of security events

5. Data Retention

We retain Personally Identifiable Information (PII) only as long as necessary to fulfill the purposes outlined in this policy:

  • Amazon order-related PII is retained no more than 30 days after order fulfillment

  • Customer account data may be retained until account deletion or inactivity

  • Financial records are kept per applicable tax and regulatory laws

6. Your Choices

You may:

  • Opt out of promotional emails by clicking the "unsubscribe" link in any marketing email

  • Request access to, correction, or deletion of your personal data by contacting us at blake@cenexahealth.com

  • Update your account information at any time through our website

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised date will be posted at the top of this page. Continued use of our services after such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us.